[Important] Warning Regarding Suspicious Messages via Booking.com

Thank you very much for choosing to stay with us.

We have been notified of ongoing phishing attempts where guests holding Booking.com reservations receive suspicious messages impersonating Booking.com or our hotel.

These messages typically prompt users to click external links to input credit card or personal data. Please note that Booking.com will never request your information via external links.

*Please note: While our hotel may occasionally request you to enter credit card information via an external link (such as for official advance payment options), these will always be sent as an official communication from our hotel. If you receive any suspicious messages or unfamiliar links, please verify them with our hotel directly before entering any information.

 　

■ Key Signs of Fraudulent Messages

-Demands to update or re-verify payment methods.

-Links redirecting to external websites.

- Messages urging immediate action (e.g., "Urgent," "Action Required," or tight deadlines).

-Strange wording or sender addresses not officially recognized by Booking.com or our hotel.

 

■ What to Do If You Receive a Suspicious Message

If you receive any suspicious messages, please take the following precautions:

-Do not click on any links within messages that seem unfamiliar or unverified.

-Do not provide your credit card details or personal information.

-Check your reservation directly on the official Booking.com website or mobile app. If necessary, please contact Booking.com Customer Support or our hotel immediately.

 　

To ensure a safe and comfortable stay, we kindly ask for your continued vigilance against such malicious messages.

　

NOHGA HOTEL UENO TOKYO